Refund policy

 

Returns

Please send any product that you wish to be exchanged or have refunded, in its original condition within 28 days of delivery; ensuring that you have obtained proof of postage from your post office or selected courier.

Returns Address:

PO Box 39738, Chiswick, London, W4 2XP.

If you are unhappy with any item that you have purchased from www.chiswickgiftco.co.uk, you may notify us of a wish to return them to us within 14 days as per distance selling regulations. In this case the customer is fully responsible for the return postage.

Once the item is returned in sellable condition we will refund you (the customer) the full amount of your order. Any additional postage costs incurred returning the item/s is the responsibility of the customer, unless the product is faulty or the wrong product was mistakenly delivered.  In the event that you (the customer) receives a product that was not the product you ordered, please contact us as soon as possible. We will arrange the return or collection of the mistakenly delivered product and arrange delivery of the correct product. The costs of postage for collection and/or delivery of mistakenly delivered products and incorrect products will be the sole responsibility of The Chiswick Gift Company Ltd, where the product delivered does not match the product listed on the customer order.

If a product is found to be faulty, please contact us within 14 days of receiving delivery of said product. The Chiswick Gift Company Ltd will be responsible for the delivery costs of faulty items returned to us. When returning items, please ensure you enclose the appropriate paperwork as was supplied with your order. All refunds will be processed within 14 days from receipt of items and payment will be made in the form of the original payment made for the order.

All goods remain the responsibility of the customer until received by The Chiswick Company Ltd. The Chiswick Gift Company Ltd reserves the right to offer to pay the customer’s postage costs on returned items, dependent on circumstance and at the discretion of The Chiswick Gift Company Ltd.